For the launch of a hospital, Dr Kapil Kataria being a domain expert with feedback ventures was responsible for several activities related to standard operating procedures (SOPs), policies, and procedures were meticulously planned and implemented. Here's a comprehensive list of activities required:
1. Clinical and Operational SOPs
Admission, Discharge, and Transfer SOPs: Guidelines for patient flow and management from admission to discharge and transfer between departments or facilities.
Clinical Care Pathways: Protocols for various specialties, including cardiac care, defining diagnostic and treatment steps.
Emergency Care SOPs: Protocols for handling emergency situations, from triage to treatment, particularly in specialties like cardiology where emergencies are common.
Infection Control SOPs: Procedures for hygiene, sterilization, and infection prevention, especially important in clinical settings.
Patient Safety and Risk Management: Protocols for identifying and mitigating risks to patients, including reporting and handling incidents.
2. Medical Equipment and Technology SOPs
Equipment Maintenance: Regular checks, preventive maintenance, and calibration schedules.
Use of Medical Devices: Training and protocols for the use of complex medical devices, especially in the cardiac department.
Technology Integration: Guidelines for using health IT systems like Electronic Health Records (EHR) and telemedicine platforms.
3. Human Resource SOPs
Staff Recruitment and Training: Hiring policies, skillset requirements, onboarding, and ongoing professional development.
Shift Schedules and Workforce Planning: Ensuring optimal staffing for different departments, including critical care units.
Code of Conduct and Ethics: Guidelines for behavior, patient interaction, confidentiality, and professional ethics.
Staff Safety SOPs: Ensuring the safety of healthcare workers and dealing with hazardous materials.
4. Hospital Administration SOPs
Patient Record Management: Detailed protocols for handling patient information, ensuring compliance with data privacy laws.
Billing and Insurance SOPs: Policies related to pricing, insurance claims processing, and cashless services.
Inventory and Supply Chain Management: Procedures for ordering, storing, and managing medical supplies, pharmaceuticals, and consumables.
5. Compliance and Legal Procedures
Licensing and Accreditation: Procedures for obtaining necessary licenses, permits, and healthcare accreditation (e.g., NABH, JCI).
Regulatory Compliance: Policies to comply with health, safety, environmental, and labor regulations.
6. Quality Assurance and Continuous Improvement
Clinical Audits: Regular reviews of patient care quality, outcomes, and adherence to protocols.
Patient Feedback Systems: Setting up mechanisms to collect and act upon patient feedback for continuous improvement.
Performance Monitoring: Setting KPIs for hospital departments and monitoring their performance for efficiency and quality.
7. Support Services SOPs
Catering and Housekeeping: Guidelines for food service, housekeeping, and cleanliness, especially in patient care areas.
Security Management: Security protocols for the safety of staff, patients, and visitors.
Transportation and Ambulance Services: Ensuring the availability and readiness of transportation and ambulance services.
8. Pharmacy SOPs
Medication Management: Proper storage, dispensing, and administration of medications.
Controlled Substances Management: Procedures for the handling of narcotics and other controlled substances.